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VB Transform 2026

Zendesk's 20 Billion Conversation Problem

Agentic infrastructure: How legacy stacks create the bottleneck to AI autonomy Multi-agent systems fail in production if the infrastructure underneath them isn't designed for autonomous, long-running loops. Token costs compound across chained tasks, latency bottlenecks surface inside orchestration layers, and agents drift from their original intent with no mechanism to catch this drift before downstream damage is done. This panel brings together agentic AI leaders who have moved past first-generation agentic deployments to deconstruct four key drivers of success: Inference Economics: How teams are managing cost-per-task in long-running agentic loops, including where speculative decoding and purpose-built small language models actually reduce spend versus where they add complexity. Physical Infrastructure decisions: Compute density, storage, memory, GPUs, inference processing units Orchestration Design: When a central master agent creates a single point of failure versus when a decentralized mesh or hybrid approach introduces coordination overhead and how to make that call based on your workload. Governance at the Infrastructure Layer: How teams are embedding rate limits, kill switches, and audit trails directly into the infrastructure stack to contain runaway API calls and prevent cascading failures before they reach production users.

VB Transform 2026

220 Million Miles. Zero Driver.

VB Transform 2026 Highlights Intelligence at Scale: How Waymo Builds Safe, Efficient AI for the Physical World The Waymo Driver represents the most mature application of AI operating in the physical world. With over 200 million fully autonomous miles driven and an expansion plan for 20+ cities, the company’s pioneering work serves as a roadmap for how to build AI systems that are reliable and safe, even in the most unpredictable scenarios. In this session, Waymo’s director of systems intelligence and machine learning, Manasi Joshi, reveals the key engineering approaches behind their operation and how data systems are improving Waymo's already exemplary safety record. This session will provide lessons for technology leaders in all industry verticals who are scaling their own agentic deployments.

VB Transform 2026

The 'Two Poisons' Problem in AI Testing

VB Transform 2026 Highlights LLM-as-a-judge vs. human-in-the-loop oversight: The great debate on model validation As agents move from prototype to production, the evaluation bottleneck has become one of the biggest hurdles. Can we truly trust an LLM to grade another LLM, or are we simply building a hall of mirrors? In this session, panelists weigh all sides of model validation, testing and putting trusted agents into production. They’ll get into the necessity of LLM-as-a-judge for real-time, automated observability at scale vs. the real world challenges of poor agent responses and the indispensable role of golden-set validation and human-in-the-loop oversight.

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Rob Strechay

VentureBeat names Rob Strechay as its first Lead Analyst, expanding its enterprise AI research push

Rob Strechay, until recently managing director and principal analyst at theCUBE Research, has joined VentureBeat as our first Lead Analyst and a founding analyst of VentureBeat Research. His arrival is the next step in a deliberate move at VentureBeat toward deeper specialization: analysis built for the technical decision-makers — the directors, VPs, CIOs, and CTOs — who are evaluating, buying, and deploying enterprise AI.

RAG

Cutting RAG inference costs 6x starts with deciding what never reaches the LLM

Most teams building retrieval augmented generation (RAG) systems for high stakes classification make the same architectural bet: Route every ambiguous case straight to the language model and trust the retrieved context to sort it out. This works fine in a demo. It falls apart the moment the system has to survive an audit, a regulator, or a compliance officer asking why a specific decision was made six months ago.

Confident AI

An eval harness found what qualitative review couldn't: AI models are most confident when wrong

There is a step in the development process for large language model (LLM)-assisted tooling that most teams skip because it's tedious, time-consuming, and doesn't produce results visible to end users: Verifying that what the model is saying is actually correct. Not fluent, not coherent, not topically relevant — correct in the sense of accurately identifying the right answer to the specific problem the tool was built to solve.